Wondering what happens after you call us? Here's exactly how Pooja Cargo manages your move — from the first contact to the final setup at your new home or office.
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From the moment you contact us to the final setup at your new address — here's exactly what happens, step by step. No guesswork, no surprises.
Call, WhatsApp, or fill our online form. Share your move details and receive a free, detailed quote within 30 minutes.
Our consultant visits your home or office for a free pre-move survey. We assess everything and finalize a binding plan.
On move day, our trained packers arrive with all premium materials. We pack systematically — room by room, item by item.
Goods are loaded and transported in our GPS-tracked, insured vehicles. You receive live updates throughout the journey.
We unload, unpack, reassemble furniture, and arrange everything exactly as you want. We leave only when you're satisfied.
The moment you reach out — by phone, WhatsApp, or our online form — our team responds within 30 minutes during working hours. We ask you a few key questions: your move date, the type and approximate volume of goods, the pickup and delivery addresses, and any special requirements. Based on this, we provide an initial indicative quote immediately. No obligation, no deposit required at this stage.
For all moves of significant size, our relocation consultant visits your home or office for a free, thorough survey. We walk through every room, assess all items, note fragile and special pieces, check floor and elevator access, and photograph the current state for records. Based on the survey, we provide a binding written quotation — the exact amount you will pay. No changes, no additions.
Once you confirm the booking, our operations team prepares the move plan: crew assignment, vehicle allocation, packing material sourcing, route planning, and delivery schedule confirmation. You receive a move confirmation document with the crew leader's name and contact number, the vehicle number, and the expected arrival time on moving day. Nothing is left to chance.
Our crew arrives at the confirmed time with all packing materials. The team leader introduces the crew, reviews the move plan with you, and packing begins systematically. Each item is labeled with a number that corresponds to our inventory list. Fragile items get extra layers of protection. Electronics are packed per manufacturer standards. You supervise — we execute.
Once packing is complete, items are loaded onto the transport vehicle in a specific order — heavy and stable items first, fragile and light items on top. Everything is secured with straps and padding to prevent movement during transit. The inventory is cross-checked with you before the truck is sealed and departed. You receive the GPS tracking link at this point.
Your goods travel in our GPS-equipped vehicle. You receive automated WhatsApp updates at key milestones — departure, city exits, major checkpoints, and expected arrival time updates. Your relationship manager is reachable by phone throughout. For long-distance moves, you receive at least 2 updates per day. No more anxiety about where your belongings are.
On arrival, our crew unloads carefully — using ramps and dollies to protect both your goods and your new home's floors. All items are cross-checked against the inventory list as they come off the truck. Then we unpack, reassemble furniture, connect appliances, and arrange the rooms according to your instructions. We remove all packing materials and debris before we leave.
Before closing the move, you and the crew leader do a final walkthrough — checking all items against the inventory, confirming everything is intact, and verifying the setup. You sign the delivery confirmation. Any concerns are noted and addressed immediately. Your move is not complete until you say it is.
Fill in the form and our relocation expert will call you back within 2 hours with a detailed, transparent quote. No hidden charges, no obligations.
Our team will respond within 2 hours with full details.
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